Terms of service
Terms of Service
OREELA Jewellery | www.oreela.com
Last Updated: 25 October 2026
1. Welcome to OREELA
Welcome to OREELA Jewellery.
This website is operated by [Legal business name], trading as OREELA Jewellery, with a business address at [Full business address].
In these Terms, “OREELA”, “we”, “us” and “our” refer to that business.
These Terms explain the conditions governing use of our website, purchases of our products and participation in our standard Ambassador Programme.
Please read these Terms and the policies linked within them before placing an order or joining a programme.
Nothing in these Terms excludes or restricts your statutory rights.
2. Eligibility and Website Use
To place an order or enter a programme agreement, you must have the legal capacity to do so.
You agree to use our website lawfully and must not:
- Carry out fraudulent activities or misrepresent your identity.
- Attempt to access systems or accounts without authorisation.
- Introduce viruses or other harmful software.
- Interfere with website security or functionality.
- Use protected content without permission, except where permitted by law.
We may restrict access where reasonably necessary to protect our customers, business or website security.
3. Products and Descriptions
We aim to provide accurate product descriptions, photographs, prices and availability information.
Slight differences in colour or appearance may occur because of lighting, photography or screen settings. This does not excuse material differences between the goods supplied and their description.
Please review the product description, materials, measurements and care information before ordering.
Your statutory rights concerning faulty, misdescribed or otherwise non-conforming goods remain unaffected.
4. Product Availability
Products and promotional selections are subject to availability.
If an ordered item becomes unavailable, we will contact you to discuss an appropriate solution, such as:
- An alternative product, with your agreement.
- An agreed wait for restocking.
- A refund for the unavailable item.
We will not substitute a materially different product without your agreement.
5. Prices and Payments
Prices are displayed in the applicable currency. The total payable, including applicable taxes, delivery charges and other disclosed fees, will be shown before payment.
Payment must be made using a method available at checkout. Payments are processed through Shopify and supported payment providers.
If we identify a genuine pricing error affecting your order, we will contact you before proceeding. We will explain the corrected price and your options, including cancellation and a refund where appropriate.
6. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products.
An automated confirmation acknowledges receipt of your order. It does not, by itself, constitute acceptance.
Your order is accepted when we confirm dispatch or otherwise expressly confirm acceptance.
Before acceptance, we may decline an order for legitimate reasons, including suspected fraud, product unavailability or a genuine pricing error.
If we have collected payment for an order we cannot accept or fulfil, we will refund the relevant amount without undue delay.
After acceptance, your contractual and statutory rights apply.
7. Shipping and Delivery
OREELA ships to supported international destinations. Orders may be dispatched through international fulfilment partners.
Delivery estimates and applicable shipping costs will be provided before purchase. Delivery times may vary by destination, carrier and customs procedures.
Unless a different delivery period has been agreed, goods will be delivered within the timeframe required by applicable law.
We will provide tracking information where available.
If your order is delayed, missing or incorrectly delivered, contact info@oreela.com. We will investigate and provide the appropriate remedy.
For consumer purchases, responsibility for goods generally remains with us until they come into your physical possession, or that of your nominated recipient, subject to applicable legal exceptions.
Further details are available in our "Shipping Policy" (https://oreela.com/policies/shipping-policy).
8. International Orders and Customs
International orders may be subject to import duties, customs charges or local taxes.
Where such charges are not included in the checkout price, we will provide the information required by applicable law before purchase.
Please provide accurate delivery information and comply with applicable import restrictions.
Nothing in this section removes our responsibility for providing required information or fulfilling our contractual obligations.
9. Returns, Refunds and Exchanges
Eligible consumers generally have the right to notify us of cancellation within 14 days of receiving an online order, subject to applicable exceptions.
After notifying us, customers generally have a further 14 days to return the goods.
Full information about cancellation, return costs, refund timing, hygiene-sealed items, personalised goods and faulty products is available in our "Return & Refund Policy" (https://oreela.com/policies/refund-policy).
For UK consumer purchases, a separate short-term right to reject qualifying faulty or misdescribed goods generally applies for 30 days. Further remedies may remain available afterwards.
Contact info@oreela.com for assistance.
Nothing in these Terms restricts statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.
10. Cancelling an Order Before Dispatch
If you want to stop an order before dispatch, email info@oreela.com as soon as possible, preferably within two hours of ordering.
The two-hour period is a practical request to help us stop processing. It is not a limit on statutory cancellation rights.
If an order has already been dispatched, you may still cancel and return eligible goods in accordance with our Return & Refund Policy and applicable law.
11. Standard OREELA Ambassador Programme
OREELA operates a standard Ambassador Programme offering eligible participants complimentary jewellery, commissions on qualifying sales and selected creator opportunities.
Complimentary Jewellery
Eligible ambassadors may choose 1, 2, 3 or 4 complimentary jewellery pieces from the designated Ambassador Collection when an authorised discount code is applied.
Choosing fewer pieces does not change your standard ambassador status or commission rate. Eligibility for particular campaigns depends on their individual requirements.
Initial Shipping Fees
A one-time tracked shipping fee applies to the initial complimentary jewellery order.
Current standard fees are:
Complimentary jewellery selection| Tracked shipping fee
1 piece| $26 USD
2 pieces| $40 USD
3 pieces| $48 USD
4 pieces| $57 USD
The applicable total, checkout currency and any additional charges will be disclosed before payment. Any destination-specific variation will also be disclosed before purchase.
There are no separate membership fees, compulsory monthly purchases or recurring membership charges under the standard programme.
Initial Discount Code and Referral Account
The code used to claim complimentary jewellery is separate from the personal Ambassador Code used to track referrals and commissions.
You do not need to create a referral account before placing your initial order. Our team will provide account setup and personal code activation instructions afterwards.
Your Ambassador Account provides access to referral activity, commission information and available withdrawal options.
Codes must be used according to the programme instructions and cannot be combined with other offers unless expressly permitted.
$25 Sales Commission
Eligible ambassadors earn $25 USD for every successful qualifying sale attributed to their active personal Ambassador Code.
Qualifying sales are subject to verification, successful payment and the applicable cancellation, return and refund conditions.
The programme terms made available to participants will explain eligible orders, attribution rules, commission approval, withdrawal arrangements and payment timing.
Earnings depend on qualifying sales and are not guaranteed.
Follower Discount
Customers using a valid personal Ambassador Code receive:
50% OFF + FREE SHIPPING on eligible OREELA products.
The Ambassador Collection is excluded. Any other applicable restrictions will be disclosed with the offer.
Shipping Refund After Three Qualifying Sales
Ambassadors who generate 3 successful qualifying sales through their personal Ambassador Code qualify for a full refund of their original ambassador shipping fee, subject to verification.
This applies whether the initial order contained 1, 2, 3 or 4 complimentary pieces.
The shipping refund is separate from the $75 commission earned from those three qualifying sales.
The three-sale requirement applies only to this promotional refund benefit. It does not restrict refunds available following a valid statutory cancellation or because goods are faulty, damaged, incorrect or misdescribed.
Selected $300–$500 Paid Modelling Opportunities
Selected creators may be offered paid modelling collaborations paying $300–$500, depending on the agreed campaign.
A collaboration may require 3–5 high-quality photographs, Reels or Stories featuring OREELA products.
Joining the programme, paying shipping, ordering jewellery or submitting content does not automatically qualify a participant for a paid collaboration.
Before paid work begins, OREELA will confirm in writing:
- The agreed payment and payment timing.
- Required content and submission deadlines.
- Approval conditions and any revisions.
- Any qualifying sales or performance requirements.
- Content usage rights.
Hands-only content is welcome in the standard programme. Particular paid campaigns may require the creator to appear, and this will be explained before acceptance.
Some campaigns may require several jewellery pieces. Choosing more pieces does not guarantee selection or payment.
Confirm paid assignments directly with info@oreela.com before creating content with an expectation of payment.
$250 Creator Bonus
An additional $250 Creator Bonus may be available to ambassadors who meet the applicable qualifying sales and original-content requirements and receive official approval.
The qualifying criteria will be provided before participants begin working towards the bonus.
The bonus is separate from standard commissions, the promotional shipping refund and separately approved paid modelling work.
It is not an automatic sign-up payment.
Social Media and Website Features
Selected ambassadors and approved content may be featured on OREELA’s website and official social media channels.
Promotional placements are subject to selection and availability and are not guaranteed.
New Collection Jewellery
Ambassadors will be sent complimentary new jewellery items when OREELA launches new collections, which take place a few times per year.
Our team will communicate the selection and delivery arrangements for each launch.
Early Access and Product Testing
Selected ambassadors may be invited to discover eligible collections before public release or test new jewellery and provide feedback.
These opportunities depend on availability and selection.
Product testing is not automatically paid. Any compensation, content requirements and restrictions on sharing unreleased products will be explained before participation.
Recruiter and Offer Verification
To verify a recruiter, clarify an invitation or confirm collaboration terms, email info@oreela.com.
Recruitment communications must accurately reflect the applicable official offer.
If an invitation contains different promises, request written clarification from OREELA before proceeding.
Programme Changes
OREELA may amend or discontinue future offers, subject to applicable law and existing commitments.
Changes will not retrospectively remove commissions or rewards already earned or override an existing approved collaboration agreement.
Separately offered programmes may have their own terms. Benefits and commission structures do not automatically combine.
12. Promotions and Discount Codes
Promotions may have eligibility requirements, expiry dates, product exclusions, minimum purchase values and restrictions on combining offers.
Applicable conditions will be disclosed with the promotion.
Discount codes cannot be exchanged for cash unless expressly stated otherwise.
We may investigate suspected misuse and reject fraudulent or unauthorised code use, subject to applicable law and existing contractual rights.
13. Customer Accounts
You are responsible for keeping your account credentials secure and providing accurate information.
Contact us promptly if you suspect unauthorised access.
We may suspend an account where reasonably necessary to investigate fraud, misuse or a serious breach of these Terms. Account suspension does not automatically remove valid refund rights or amounts properly owed.
14. Intellectual Property
OREELA branding and original website content are owned by OREELA or used with appropriate permission.
You must not reproduce, distribute or commercially exploit protected content without permission, except where permitted by law.
Ambassadors may use approved brand materials within the permissions provided for their participation.
15. Reviews and Submitted Content
When submitting reviews, photographs, videos or other content, you confirm that you have the rights and permissions necessary to share it.
You grant OREELA a non-exclusive licence to use submitted content only for the purposes clearly explained and agreed when it is submitted.
Joining the Ambassador Programme does not automatically give OREELA unrestricted rights to your content.
Additional advertising use, paid campaign usage and other permissions will be addressed separately where required.
We may remove content that is unlawful, abusive, misleading or infringes another person’s rights.
Reviews should reflect the reviewer’s honest experience. Any required disclosure of gifted products, commissions or other commercial relationships must be made in accordance with applicable advertising rules.
16. Privacy
Our "Privacy Policy" (https://oreela.com/policies/privacy-policy) explains how we collect, use, retain and share personal information.
This includes information relating to purchases, accounts, customer support and Ambassador Programme participation.
17. Third-Party Services
Our website uses Shopify and may include third-party applications, payment services and external links.
Third-party services may have their own terms and privacy policies.
Using a third-party provider does not remove OREELA’s responsibilities to you under applicable law.
18. Website Availability
We aim to provide a reliable website but cannot guarantee uninterrupted access.
Temporary interruptions may occur because of maintenance, technical issues or events outside our reasonable control.
We may update website functionality for operational or security reasons without removing existing contractual or statutory rights.
19. Liability
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights.
Subject to those protections, we are not responsible for losses that are not reasonably foreseeable or are not caused by our breach of contract or legal duty.
We do not exclude responsibility for foreseeable losses caused by our failure to meet our legal obligations.
20. Events Beyond Our Reasonable Control
Events such as severe weather, natural disasters or significant transport disruption may affect fulfilment.
Where this happens, we will communicate with affected customers and take reasonable steps to minimise disruption.
Your statutory delivery, cancellation and refund rights remain unaffected.
21. Changes to These Terms
We may update these Terms to reflect changes in our services, operations or applicable law.
The published version will show its revision date.
Updates will not automatically change the terms of an existing purchase or approved collaboration. Existing agreements will remain subject to their applicable terms and any lawful, agreed changes.
22. Governing Law
These Terms are governed by the laws of England and Wales, subject to mandatory protections applicable in your country of residence.
Nothing in these Terms removes your right to rely on mandatory local consumer protections or bring proceedings in a court where applicable law permits.
23. Contact Information
For questions about these Terms, purchases or the standard Ambassador Programme, contact:
Legal business name: [Legal business name]
Trading name: OREELA Jewellery
Website: https://oreela.com
Email: info@oreela.com
We aim to handle enquiries professionally, fairly and promptly.
Thank you for choosing OREELA Jewellery.