FAQ
Frequently Asked Questions
Welcome to the OREELA Help Centre
We're here to make your shopping experience as smooth and enjoyable as possible. Below you'll find answers to the most frequently asked questions about our jewellery, shipping, returns, payments and Ambassador Program.
Orders & Shipping
How long does shipping take?
Orders are normally processed within 1–2 business days, Monday to Friday.
Delivery typically takes 7-10 business days, depending on your location and shipping conditions.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.
Do you offer worldwide shipping?
Yes! OREELA proudly ships internationally, bringing beautiful jewellery to customers around the world.
Shipping availability, costs and estimated delivery times may vary depending on your destination.
Is shipping free?
We offer FREE SHIPPING on our regular jewellery collections.
Please note that products from our Ambassador Collection are excluded from this offer and require a one-time tracked shipping fee, calculated at checkout.
How can I track my order?
Once your order has been dispatched, you'll receive an email containing your tracking number.
You can track your package directly through our website:
https://oreela.com/apps/17TRACK
If you need assistance, contact info@oreela.com.
Where are orders shipped from?
OREELA is a UK-based jewellery brand serving customers internationally.
Our orders are dispatched through our international fulfilment partners, including facilities in China, allowing us to deliver jewellery to customers worldwide.
Returns & Refunds
What is your return policy?
We accept eligible returns within 14 days of delivery, subject to our Returns & Refund Policy.
Items should be unworn, in their original condition and returned with their original packaging.
To request a return, please contact info@oreela.com with your order number.
This policy does not affect your statutory consumer rights.
What if my jewellery arrives damaged or incorrect?
We sincerely apologise if your order arrives damaged, defective or incorrect.
Please email info@oreela.com with your order number and clear photographs of the item.
Our customer support team will review your request and arrange an appropriate solution, including a replacement or refund where applicable.
How long do refunds take?
Once your return has been received and approved, refunds are normally issued to your original payment method.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Payments & Orders
What payment methods do you accept?
OREELA accepts a variety of secure payment methods, including:
- Visa, Mastercard and American Express
- Discover, Diners Club and UnionPay
- PayPal
- Apple Pay and Google Pay
- Shop Pay
- Klarna, where available
Available payment options will be displayed at checkout.
Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible at info@oreela.com.
We'll do our best to accommodate your request before your order is processed or dispatched.
Once an order has been shipped, changes may no longer be possible.
Jewellery & Product Care
How do I choose the correct size?
Where applicable, sizing information is provided on our product pages.
If you're unsure about a particular item, our customer support team will be happy to assist.
How should I care for my OREELA jewellery?
To help maintain the appearance of your jewellery, we recommend:
- Storing pieces in a clean, dry place.
- Avoiding prolonged exposure to water, perfume, lotions and harsh chemicals.
- Gently cleaning jewellery with a soft, dry cloth.
- Storing individual pieces separately to help prevent scratches.
With appropriate care, you can help preserve the beauty of your favourite OREELA pieces.
OREELA Ambassador Program
What is the OREELA Ambassador Program?
Our Ambassador Program is an opportunity for jewellery enthusiasts, influencers and content creators to represent OREELA, share their personal style and earn rewards.
How many complimentary jewellery pieces can I choose?
You can select up to 4 complimentary jewellery pieces from our exclusive Ambassador Collection.
You may also choose 1, 2 or 3 pieces if you prefer a lower shipping fee.
Explore the collection:
https://oreela.com/collections/ambassador-collection
Do I need to pay anything to become an Ambassador?
There is no separate membership fee.
However, ambassadors are responsible for a one-time tracked shipping fee when claiming their complimentary jewellery.
The shipping fee is displayed at checkout and depends on the number of pieces selected and applicable shipping options.
Can I get my shipping fee refunded?
Yes! Once you generate 3 successful sales using your personal Ambassador Code, you become eligible for a full refund of your initial Ambassador shipping fee, subject to program terms.
How much commission can I earn?
OREELA Ambassadors earn $15 for every successful qualifying sale made using their personal Ambassador Code.
Your followers also receive an exclusive 25% discount and FREE SHIPPING on eligible products when using your code.
The Ambassador Collection is excluded from the followers' offer.
What is the $500 Creator Bonus?
New ambassadors have the opportunity to earn a $500 Creator Bonus through our 30-Day Creator Challenge.
To qualify, ambassadors must complete the required milestones within their first 30 days, including:
- Generating 5 successful sales using their personal code.
- Creating at least 2 original Reels or TikTok videos.
- Submitting at least 5 high-quality jewellery styling photographs.
- Meeting OREELA's Creator Content Guidelines and submitting content for review.
The bonus is awarded after successful verification of all requirements.
What is the $250 Creator Bonus?
Ambassadors who meet our creator content requirements and are selected to be featured on the OREELA website may qualify for a separate $250 Creator Bonus.
This bonus is not guaranteed and is independent of sales commissions and the $500 Creator Challenge.
How can I verify an OREELA Brand Manager?
If someone contacts you claiming to represent OREELA, you're always welcome to verify their identity before proceeding.
Simply email info@oreela.com with the person's name, email address or social media username.
Our team will be happy to confirm whether they are authorised to represent our brand.
Customer Support
How can I contact OREELA?
Our friendly customer support team is always happy to assist with any questions or concerns.
Email: info@oreela.com
Website: https://oreela.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
We aim to respond to all enquiries within 48 hours.
OREELA — Wear Your Story. Celebrate Your Beauty.