FAQ

How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery typically takes 5-7 business days, depending on your location. You’ll receive a tracking link as soon as your order ships.

How can I track my order?

Once your package is on its way, we’ll email you a tracking number so you can follow it online. If you need help with tracking, contact us at info@oreela.com

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn and in their original packaging. Please email us to start the return process.

What if my item arrives damaged or incorrect?

Please contact us right away at info@oreela.com with your order number and photos of the item. We’ll arrange a replacement or refund as quickly as possible.

What payment methods do you accept?

We accept a wide range of secure payment options including Visa, MasterCard, American Express, Diners Club, Discover, UnionPay, as well as digital wallets like Apple Pay, Google Pay, PayPal, and Shop Pay. We also accept Paypal and Klarna.

How do I choose the right size?

You can find size guides on our product pages. If you still have questions, feel free to email us — we’re happy to help you pick the perfect fit.

Can I change or cancel my order?

If you need to make changes, please contact us at info@oreela.com as soon as possible. We can’t guarantee changes once an order is processed, but we’ll do our best to help.

How do I care for my jewelry?

To keep your pieces looking their best, store them in a dry place and avoid contact with water, perfumes, and lotions. Gently wipe with a soft cloth to maintain shine.