Shipping policy
Shipping & Delivery Policy
OREELA Jewellery | www.oreela.com
Last Updated: 8 October 2026
1. Welcome to OREELA
At OREELA Jewellery, we are committed to providing a reliable, transparent and convenient shopping experience for customers worldwide.
We carefully prepare every order and work with international shipping and fulfilment partners to deliver your jewellery as efficiently as possible.
This Shipping & Delivery Policy explains our shipping charges, order processing times, delivery estimates and tracking procedures.
2. Worldwide Shipping
OREELA offers international shipping to supported destinations worldwide.
Delivery availability may vary depending on local shipping restrictions, customs requirements and courier coverage.
If we are unable to deliver to your selected destination, we will contact you to discuss the available options, including a refund where appropriate.
3. Shipping Costs
Standard Jewellery Orders
We offer FREE worldwide standard shipping on eligible products purchased from our regular jewellery collections.
Ambassador Collection Orders
Jewellery selected through our Ambassador Programme is subject to a separate tracked shipping fee.
- Shipping charges vary depending on the number of complimentary pieces selected and the destination.
- The applicable shipping fee is displayed at checkout before payment.
- Ambassador shipping charges are separate from our free standard shipping offer.
- Ambassadors who generate three qualifying successful sales using their personal Ambassador Code become eligible for a refund of their original ambassador shipping fee, subject to programme conditions.
This promotional shipping refund benefit does not affect any statutory cancellation or refund rights.
4. Order Processing Times
We aim to process orders within 1–2 business days, Monday to Friday, excluding public holidays.
Our daily order processing cut-off time is 22:00 UK time (GMT or BST, depending on the season).
Orders placed before the cut-off may begin processing on the same business day. Orders placed afterwards will normally begin processing on the next business day.
Processing time refers to the preparation of an order before dispatch and does not include delivery transit time.
During busy promotional periods, processing may take slightly longer.
5. Estimated Delivery Times
Our standard estimated international delivery time is:
7–10 business days after processing.
Delivery times may vary depending on:
- Destination country.
- Courier services and local delivery networks.
- Customs inspections.
- Public holidays.
- Weather or transport disruptions.
- Unexpected logistical delays.
These estimates are provided for guidance and do not override applicable statutory delivery rights.
6. Shipping Carriers
We work with international shipping and logistics partners to fulfil customer orders.
Depending on the destination and delivery service, parcels may be transported by international carriers and their local delivery partners.
The carrier handling your shipment may vary.
7. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
You can monitor your shipment using our online tracking service:
https://oreela.com/apps/17TRACK
Please allow time for the courier's tracking system to register new shipment updates.
8. International Customs and Import Charges
International shipments may be subject to customs inspections, import duties or local taxes.
Where additional import charges are not included in the purchase price, information about potential charges will be provided as required by applicable law.
Customers may be responsible for applicable customs charges imposed by their destination country.
OREELA is not responsible for delays caused solely by customs processing, but we will assist customers with delivery enquiries wherever reasonably possible.
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If you notice an error in your shipping address, please contact us immediately at info@oreela.com.
We will attempt to update your details before dispatch.
Once an order has been dispatched, address changes may not be possible.
Any additional costs arising from an incorrect address will be handled in accordance with applicable law and the circumstances of the order.
10. Lost or Missing Packages
If your package has not arrived within the estimated delivery period, please contact our customer support team.
We will investigate the shipment with the relevant delivery carrier.
Where an order is confirmed lost or has not been delivered, we will provide an appropriate remedy, including replacement or refund where required by applicable law.
Customers are not required to resolve delivery disputes directly with the shipping carrier before contacting OREELA.
11. Damaged Deliveries
We take care when preparing and packaging our jewellery.
If your order arrives damaged, please contact us at info@oreela.com.
For faster assistance, we recommend reporting visible damage within 48 hours and including photographs of the product and packaging.
This reporting period is a recommendation and does not restrict your statutory consumer rights.
Depending on the circumstances, we will arrange an appropriate replacement, refund or other legally required remedy.
12. Delayed Deliveries
Although we aim to meet our estimated delivery times, occasional delays may occur.
If a delivery is significantly delayed, please contact our customer service team so we can investigate.
Where applicable, customers retain their legal rights to request delivery within a reasonable additional period or cancel an order and obtain a refund.
13. Returns and Refunds
For information about returning jewellery, requesting refunds or reporting incorrect products, please refer to our Return & Refund Policy available in the footer of our Website.
You can also contact:
info@oreela.com
14. Contact Information
If you have any questions about shipping, delivery times or tracking your order, our customer support team is available to assist you.
OREELA Jewellery
Website: https://oreela.com
Email: info@oreela.com
Track Your Order: https://oreela.com/apps/17TRACK
Thank you for shopping with OREELA Jewellery.
We appreciate your trust and look forward to delivering your jewellery to you.