Shipping policy

Who We Are

Oreela ("we," "us," or "our") operates the website oreela.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping: We offer Free shipping on all products, excluding Ambassador products.

Shipping Range

Delivery Area: We ship our Products Worldwide

Order Processing Time

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Cut-off Time: Orders placed before 22:00 (GMT/BST) United Kingdom time will be processed the same day; those placed after will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 7-10 business days after processing, depending on the destination.

Shipping Process

Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.