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Shipping policy
Who We Are
Poups Limited ("we," "us," or "our") operates the website oreela.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
Free Shipping: We offer free shipping on all orders.
Shipping Range
Delivery Area: We ship our Products Worldwide
Order Processing Time
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Cut-off Time: Orders placed before 22:00 (GMT/BST) United Kingdom time will be processed the same day; those placed after will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
Estimated Delivery: Orders typically arrive within 7-10 business days after processing, depending on the destination.
Shipping Process
Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Email: info@oreela.com
Address: 95 Buxton Road, Heaviley, Stockport, Greater Manchester, SK2 6LR, United Kingdom
Hours: Monday to Friday - 9:00 AM to 5:00 PM (UK time, GMT/BST)